Privacy notice

Who we are

TopGear Transport Logistics ("TopGear", "we") supplies and delivers building materials in Harare, Zimbabwe. We are responsible for the personal information collected through this website. You can contact us about it at hermit.TopGear12@gmail.com or +263 789 057 488.

This notice explains, in plain language, what we collect, why, who processes it for us and how long we keep it, as required by Zimbabwe's Cyber and Data Protection Act [Chapter 12:07].

What we collect

We only collect what you choose to send us:

• Quote requests: your name, phone number, whether we may contact you on WhatsApp, your email address (optional), the material and quantity you need, the delivery area and address, your preferred delivery date and any notes.
• Contract enquiries: your company name, your name and role, phone number, email address, the project location, materials, estimated volume, start date, duration and notes.
• Chat assistant conversations: the messages you type and the assistant's replies, and any quote details you confirm in the chat.
• Technical information: your IP address, used briefly to block spam and limit repeated submissions. It is not used to identify you.

We don't ask for payment details, ID numbers or passwords, and you should never send them through the website or the chat.

Why we use it

• To reply to your request with a quote and arrange the delivery.
• To contact you by phone, WhatsApp or email about that request.
• To keep a record of requests, so nothing you send us is lost.
• To protect the website from spam and abuse.
• To review the chat assistant's answers and improve them.

We use your information only because you gave it to us with your consent, for the request you made. We never sell it, and we don't use it for advertising.

Who processes it for us

We use trusted service providers to run the website. They process your information only on our instructions:

• Vercel hosts the website, and a managed database provider stores quote requests and chat transcripts.
• Meta (WhatsApp Business Platform) sends WhatsApp confirmations to you, if you opted in, and alerts to our office.
• Resend sends our notification and acknowledgement emails.
• Cerebras and OpenRouter, and the AI model provider OpenRouter routes a request to, generate the chat assistant's replies from your messages. We set OpenRouter to use only providers that don't train on or keep your messages.
• Cloudflare Turnstile checks that a form is sent by a person, not a bot.
• A privacy-friendly analytics service counts page visits without cookies and without identifying you.

Some of these providers process data outside Zimbabwe, for example in the United States or the European Union.

WhatsApp messages

We send you a WhatsApp message only if you tick "Contact me on WhatsApp" on the form or agree to it in the chat. Reply STOP at any time and we will stop sending them.

How long we keep it

We keep quote requests, contract enquiries and chat transcripts for 12 months, then delete them, unless they become part of an order we need to keep records of.

Cookies

The website sets one cookie, which remembers the language you chose. Our analytics don't use cookies.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us at hermit.TopGear12@gmail.com or +263 789 057 488. If you are not happy with our answer, you can complain to the Data Protection Authority (POTRAZ).